Refund policy

We hope you love your B. ROSE jewellery.

We do not accept returns or exchanges for change of mind.

For hygiene reasons, earrings that have been worn or tried on cannot be returned or exchanged.

If your item arrives faulty, damaged, incorrect, or is not as described, please contact us as soon as possible so we can assist you.

Where possible, please keep the item and its original packaging while we assess the issue.

Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund.

This policy does not limit your rights under the Australian Consumer Law.

For any questions regarding a return or refund, please contact us through our Contact page.

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